When are customers’ expectations unreasonable? – Office for rent in Singapore
Sometimes the customers expect more services than what is reasonable. The following are examples of unreasonable services expectations from customers : Office for rent in Singapore.
- To assist the landlord to chase for monthly rental payments that are in arrears; a salesperson is not a debt collector
- To assist the landlord to engage contractors and be present for any repairs in the premises during the tenancy; the landlord should be responsible for his own repairs.
- To physically assist the landlord to evict the tenant; the salesperson does not have such an obligation.
- To physically fetch the tenant or buyer in the salesperson’s car for viewing or for HDB Appointments; this is not a must, it is up to the salesperson to decide whether he wants to provide such extra services.
- To chase the landlord to refund any security deposit paid by the tenant; this is not the salesperson’s job. If the landlord refuses to return any deposit paid, the tenant can go to the Small Claim Tribunal to make a claim for refund.
- To chase the landlord or seller that has cheated the tenant or buyer of any payment/deposit. Even though he is the salesperson, he cannot be held accountable for the cheating actions of the landlord or seller. The salesperson can only assist them to make a police report or to engage a lawyer to make a claim.
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